Once an order has been placed (via shopping cart or over the phone), most orders are on the truck within 24-48 hours. In the case you want to cancel your order and your product is already on the truck to your delivery location, you will be responsible for the restocking fees and all applicable freight costs. REMEMBER, once you give a customer services representative your delivery information and credit card information you are legally responsible for all ges as this constitutes an order via telephone and is a verbal contract. ALL cancellations and returns MUST be first approved with our company and you must obtain a RMA (Return Merchandise Authorization) number issued by your sales representative.

Cancellations must be made within 72 hours of purchase. Any cancellations made after this time may be subject to a restocking fee of up to 25% and if the product has been shipped out, then you will also be responsible for all relevant freight ges to and from in addition to the restocking fee. Due to the possibility of paying more than the shown shipping rates quoted to you by a sales representative or shown on the website, you will be responsible for the actual shipping costs associated with your order, not any promotional or discounted rates given at the time of sale. Special order or custom milled orders are not subject to cancellation. Please note that most of our products must be special ordered from various manufacturers, suppliers and mills.

In the rare event you should change your mind after receiving a delivery of flooring; we offer a full refund minus a 25% restocking ge. We cannot refund the cost of shipping and handling. We MUST be notified no later than 14 days from the date of delivery. Special orders or custom milled orders cannot be returned.